Collection/delivery/postal orders

We understand that plans can change! Full refunds are available for orders cancelled within 48 hours of placing your order. Outside of this window, unfortunately, we are unable to offer refunds.

Orders can also be amended within 48 hours of placement, but due to the perishable nature of our products, we do not accept exchanges.

If you have any questions or need assistance, please reach out via 'chat', 'email', or 'Instagram' — we’re here to help!”

Creative licence

At Sugarcoats, every order is crafted with care and made fresh just for you. Our delicious cream cheese frosting is a key feature in most of our products, ensuring a delightful taste in every bite. Please keep in mind that each item is handmade, no two creations are identical, and you may notice slight variations between our products in the appearance. Embrace the uniqueness of our treats, made to order just for you.

Order cancellations & modifications

At Sugarcoats, we understand that plans and preferences can change after placing an order. That’s why we offer a 48-hour window to modify or cancel your order, hassle-free. Unfortunately, requests made outside of this window cannot be accommodated, as the order will already be in progress. Thank you for your understanding!