Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how SugarCoats ("we", "our", or "us") collect, use, store, and protect your information when you visit our website, place an order, or interact with us in any way.

1. Information We Collect

We collect certain information when you use our website, place orders, or contact us. This includes:

A. Information You Provide to Us:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment providers)
Order details (desserts purchased, special instructions, delivery preferences)

B. Information We Collect Automatically:

IP address
Browser type and device information
Date and time of visit
Pages viewed
Cookies and tracking technologies (see our Cookie Policy if applicable)

2. Types of Data Collected

Personal Identification Data: name, email, phone number
Transactional Data: orders, billing information
Technical Data: IP address, device/browser type, usage data
Marketing & Communication Data: newsletter preferences, contact history

3. How We Use Your Information

We use the information we collect to:

Process and fulfil orders
Communicate with you regarding your order, account, or enquiries
Send updates and promotional offers (only if you've opted in)
Improve our website and user experience
Comply with legal obligations

4. How Long We Keep Your Information

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for:

Order fulfilment and record-keeping
Legal, tax, and accounting requirements
Customer support and warranty services

Typically, we retain personal information for up to 7 years unless a longer retention period is required or permitted by law.

5. Data Security

We take data protection seriously and implement industry-standard security measures to protect your information from unauthorised access, disclosure, or loss, including:

SSL encryption
Secure payment processing
Access controls and authentication
Regular security reviews

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights Over Your Personal Data

You have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Delete your data (in certain circumstances)
Withdraw consent for marketing communications
Object to how we process your data
Lodge a complaint with a data protection authority

To exercise any of your rights, please contact us using the details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. The latest version will always be posted on this page, and we encourage you to review it regularly.